Canadian Breast Cancer Foundation Run for the Cure - Canadian Breast Cancer Foundation CIBC Run for the Cure

FREQUENTLY ASKED QUESTIONS

Have a question? Find the answers to our most frequently asked questions by clicking on the links below.

General Information
Registration
Website
Teams
Post Secondary Challenge
Donations
Fundraising Rewards and Awards
Tax Receipts
Volunteers

General Information

Q. What is the Canadian Breast Cancer Foundation CIBC Run for the Cure?
A. The Run for the Cure is a 5k or 1k walk or run that raises funds for the Canadian Breast Cancer Foundation. It is the largest single-day, volunteer-led event in Canada in support of the breast cancer cause.

Q. When is the CIBC Run for the Cure?
A. The 21st annual event takes place on Sunday, September 30, 2012.

Q. Where is the CIBC Run for the Cure?
A. The CIBC Run for the Cure takes place in 59 locations across Canada. For a complete list of locations, click here.

Q. Who organizes the CIBC Run for the Cure?
A. The CIBC Run for the Cure is organized and executed by staff and volunteers of the Canadian Breast Cancer Foundation. The generous support of over 12,000 volunteers helps keep costs down which directs more money to the Foundation to fund breast cancer research, community health grants and health promotion initiatives.

Q. Do I have to actually run?
A. No. You can run or walk, 5k or 1k.

Q. Can I ride my bike or inline skates?
A. No. For safety reasons, inline skates, bicycles, scooters and skateboards are not permitted at the event. Strollers are welcome!

Q. Where does the money raised at the CIBC Run for the Cure go?
A. The funds raised go to the Canadian Breast Cancer Foundation. For more information about the Foundation, its work, and where the money goes in your region, visit our Financials page at cbcf.org.

Q. Is the Canadian Breast Cancer Foundation a registered charity?
A. Yes. The Foundation’s charitable number is 12799 3608 RR0001. When you make a donation to the Foundation of $20 or over, you will automatically receive a tax receipt. If you wish to receive a tax receipt for a donation under $20, please call 1-800-387-9816 ext 264 or email donor services at connect@cbcf.org

Q. How do I learn more about becoming a sponsor of the CIBC Run for the Cure?
A. For more information about national sponsorship opportunities, please call 1-800-387-9816 or email corpdev@cbcf.org. For more information about local or regional sponsorship opportunities, please contact one of our Regional offices.

Q. Does the Foundation have a canvassing policy?
A. The Canadian Breast Cancer Foundation does not canvass door-to-door. Nor does it encourage participants to solicit funds by door-to-door canvassing. For more information please read our Canvassing Policy.

Registration

Q. Where do I find my online registration confirmation?
A. Proof of registration can be provided in the following ways:

Email confirmation
Print out of personal fundraising page online showing funds raised
Print out of homepage in your Participant Centre with the button that states ‘Registration Paid’ (note: once your registration fee has been paid, the registration button will be blacked out to show it is complete)

Q. Can I register offline?
A. You may register via regular mail by downloading the registration form from your location page or by picking up a registration form at a CIBC branch or Running Room store (available in July 2012).

NOTE: ONLY ONLINE REGISTRATIONS and DONATIONS WILL BE COUNTED TOWARDS THE 2013 FUNDRAISING REWARDS PROGRAM.

Q. May I use my username and password from 2010 or 2011 to register online for 2012?
A. Yes please! We encourage you to use the same username and password year after year.

Q. May I fax my registration form?
A. No, we are not able to accept faxed registration forms.

Q. How much is the participation fee?
A. The participant fee is $40, but if you register and fundraise at least $150 before the event ($60 for youth), the participant fee is waived. Please note that if you pay the participant fee prior to raising $150, the participant fee cannot be refunded and is not eligible for a tax receipt.

Q. How do I qualify to have my participation fee waived?
A.

Online: If you select “waive participation fee” during the registration process, your participation fee will be automatically waived once your online total reaches $150.00.

Offline:
By mail: Bank-stamped forms and donations totaling $150.00 or more must be received by the Foundation before September 30. Bring the forms and donations to any CIBC branch before September 30 and get form(s) bank stamped. DO NOT LEAVE YOUR FORM(S) at CIBC. Mail the bank stamped form(s) to the below address to have your participation fee waived.

In person: At your location on September 30, present bank stamped forms and/or donations totaling $150.00 or more at the registration table to have your participation fee waived.

Q. Where can I pay my participant fee?
A. You have 4 payment options:

First, participant fees can be paid online during the registration process.
If you wish to pay online after you have registered, you can do so by logging into your account and clicking on the ‘Pay Participant Fee’ button.
You can pay your registration fee at any CIBC branch location. To pay at CIBC, bring a completed registration form to any CIBC branch. On event day bring your stamped registration form to the registration table to pick up your t-shirt and kit.
You can pay the fee on event day at the registration table. Registration fees cannot be refunded after payment.

Q. Where do I get my participant t-shirt?
A. Participant t-shirts can be collected at designated pre-event registration locations prior to the CIBC Run for the Cure. Drop your registration and donation form, stamped by CIBC (unless you registered on-line – then you do not need the bank stamp but you do need to bring your proof of participation email), at the pre-registration location or on event day. If you are part of a team, your team captain will pick up your kits prior to the event and distribute them to all team members. Pick up locations will be posted on your location page under the CIBC Run for the Cure kit pick up heading as of July 2012. You may also receive an email from your team coordinator outlining pick up details.

Q. I registered as an individual, but now want to participate on an existing team or form my own team. How can I do this?
A. We’d be happy to help, please contact the Foundation at 1-800-387-9816, ext 264 or by emailing connect@cbcf.org or as Team Fundraising Coordinator you can forward the request to your Run Site Lead who can assist.

Q. I am already registered at a location, but now would like to change my location. How can I do this?
A. We’d be happy to help, please contact the Foundation at 1-800-387-9816, ext 264 or by emailing connect@cbcf.org. or as Team Fundraising Coordinator you can forward the request to your Run Site Lead who can assist.

Q. Can you convert my donation into a participant fee?
A. No, donations cannot be converted to participant fees.

Q. Why is there a $40 participant fee?
A.We charge a $40 participant fee so individuals who do not want to fundraise are still able to participate in the CIBC Run for the Cure supporting the breast cancer cause.

Q. My team is over 10 members. If ten members pay or raise $150, will the rest of the team get t-shirts?
A.To be eligible for team t-shirts, your team must have at least 10 (ten) members that have paid their participation fee of $40 by the team t-shirt deadline of Friday, September 14. Or, the average amount fundraised by each team member by the team t-shirt deadline must be a minimum of $150. For example, if you have 12 (adult) team members, your team is eligible for team t-shirts if the total amount fundraised by the team is $1800 ($150 x 12) or more. As another example, if the team consists of 6 adults and 4 youths, your team is eligible for team t-shirts if the total amount fundraised by the team is $1140 ($150 x 6 + $60 x 4). If your team is solely comprised of 10 youth, your team is eligible for team t-shirts if the total amount fundraised by the team is $600 ($60 x 10) or more.

Multi-site teams (formally national teams) must have 10 team members in each location that have paid the $40 participant fee or raised $150 in donations.
NOTE: Any forms mailed to the PO box must be received by September 7 in order to be processed in time for team t-shirt deadline (September 14).

If your team is completely registered online and has 10 or more members by Friday, September 14, and all team members have fundraised a minimum of $150 in donations ($60 youth) OR paid the $40 participation fee online, these members will automatically be included in your team t-shirt order. For all team members who are eligible for t-shirts, a team summary report with t-shirt sizes will need to be submitted to the local volunteer team fundraising coordinator by Friday, September 14.

Q. Where can I find my Team members who have paid their participation fee after registering?
A. Please generate your Team Members Report. You will see participant that have paid their participation fee after completing their registration under the column labeled: ADDL REG FEE AMOUNT

Q. Can I pay for my participation fee after I’ve registered?
A. Yes you can. Please follow the steps below:
- Once you’ve logged in your participant centre, click on the purple pay participant fee button
- Complete the billing information
- Complete the payment information and click on the Process Now button

To find out more, click here.

Website

Q. Who is considered a ‘New Participant’?
A. An individual who has not participated in the CIBC Run for the Cure previously. The participant will create their own username and password.

Q. Who is considered a ‘Returning Participant’?
A. An individual who has participated in the CIBC Run for the Cure in 2011 or in years previous.

Q.What is my personal donation page?
A. An online webpage that highlights an individual participant. Participants are able to customize content and images on their personal donation page from the Participant Centre.

Q. May I use my user name and password from 2011 to register for 2012?
A. Yes please! We encourage you to use the same username and password year after year.

Q. Will the 2012 website have my 2011 donor information and email addresses from last year?
A. Yes. If you register with your 2011 username in 2012, all your donor information will be available in your Participant Centre.

Q. What is my Participant Centre?
A. The Participant Centre is an online tool that can be accessed by individual and team participants following online registration. It contains tools for emailing friends and family, tracking online donations, tracking team status, and much, much more. Participants must be registered online and logged into the website for access.

Q. Is there a limit to the number of emails that I can send from my Participant Centre to my family, friends and team members?
A. No, there is no limit to the number of emails that can be sent from the Participant Centre.

Q. What is the maximum file size for a photo?
A. Photos can be up to 2.5 MB and will be resized to 300 by 400 pixels.

Q. Can I upload a video from a source other than YouTube on my personal donation page?
A. YouTube is the most widely accessed and viewed site for video information and has been selected as the only source.

Q. If I import my donor information online, will the Foundation be able to contact these people?
A. Your privacy is important to the Foundation. Staff or volunteers cannot view or access your online information. Your information is confidential and is only accessible by entering your personal username and password, to which the Foundation does not have access.

Q. Is a team blog application available online?
A. Yes, tools to help you start a blog to track your Run for the Cure experience are available on your personal fundraising pages. Alternatively, we encourage participants to tell their story on the Foundation ‘Finding Hope’ Blog. Email findinghope@cbcf.org to share your story with the Foundation’s social media community.

Q. I registered as an individual, but now want to participate on a team or form my own team. How can I do this?
A. We’d be happy to help, please contact the Foundation at 1-800-387-9816, ext 264 or by emailing connect@cbcf.org.

Q. If I am already registered at a location, but now would like to change my location. How can I do this?
A. We’d be happy to help, please contact the Foundation at 1-800-387-9816, ext 264 or by emailing connect@cbcf.org.

Teams

Q. How do I register a team?
A. A fast and easy way to register a team is by registering online. Select ‘I want to create a team' on the locations page and proceed with the registration process.

Q. Can I register my team the day of the event?
A. Yes! Teams can register any day, including on the day of the CIBC Run for the Cure. By registering your team of 10 or more by Friday, September 14, 2012 the Foundation will have enough time to print your team name on the back of your team t-shirt. Team registrations after September 14, 2012 will not receive their team name on the back of their team t-shirts (but will receive the regular event t-shirts). Please connect with the Run Location Team Coordinator in your location for specific details on how to register and meet all the criteria for the team t-shirt deadline. Your Run Location Team Coordinator contact information is available on your location page. Note: Team registrations will not be accepted by fax.

Q. How do I join a team?
A. You can join a team online by selecting ‘I want to join a team’ in the registration process. Or you can contact the team captain. Note: The Team Captain must register the team before team members can join.

Q. How do I make sure my team is eligible to receive team t-shirts?
A. In order to be eligible for team t-shirts, the minimum number of 10 (ten) team members must show proof of registration (which means they must have paid their participant fee or raised $150) or the average amount fundraised by each team member must be a minimum of $150 dollars by the team t-shirt deadline of Friday, September 14, 2012. This will allow you and your team to have your team name printed on the back of the team t-shirts!

Q. What if I fundraise online and offline, am I still eligible for a team t-shirt?
A. Combined online and offline donations must equal $150 or more for an adult to be eligible for a t-shirt. ($60 for Youth)

Q. Do I have to have 10 (ten) members to form a team?
A. No. You can have as many or as little members as you would like to form a team. However, teams with less than 10 (ten) members will not receive t-shirts with your team’s name on the back. Teams with less than 10 members will receive regular event t-shirts.

Q. What is a multi-site team (formally known as a National Team)?
A. Multi-site teams (formally known as National Teams) are teams that are registered in two (2) or more locations and have 10 or more participants in each location. Multi-site teams must also register in one of the four categories (Corporate, Friends and Family, School or Women’s team).
All multi-site teams are eligible for team t-shirts if they meet all of the criteria below:

Local teams must consist of least 10 (ten) members
Individual team members must have either raised at least $150 (or have each paid the $40 participation fee or the average amount fundraised by each team member
must be a minimum of $150) by team t-shirt deadline (September 14)
Note: the general rules for participation still apply (see registration rules here)
(3A. The participant fee remains at $40,Participants have the option of committing to raise $150 ($60 for youth) to avoid the participation fee. Please note that if you pay the participant fee prior to raising $150, the participant fee cannot be refunded and is not eligible for a tax receipt.)

Examples for team t-shirt eligibility:

10 team members collectively raising $1500 ($150 x10 team members)
12 team members collectively raising $1800 ($150 x12 team members)

Q. When is team t-shirt pick up?
A. Team t-shirt pick up will take place between September 24 and September 28. Local dates and locations will be communicated to you by your Run Location Team Coordinator information online. You can also find this information by visiting your location page. The Team Captain is responsible for picking up t-shirts for their team or they may designate a team member to go on their behalf.

Q. If I make a donation to my team, will I receive a tax receipt?
A. Yes, you will receive a tax receipt but making a team donation will not enter you into prize draws or count towards your Fundraising Rewards.

Q. Can I make a donation towards a team?
A. Yes and you will receive a tax receipt but making a team donation will not enter you into prize draws or count towards your Fundraising Rewards.

Q. Does my team fundraising total count towards the Fundraising Rewards program?
A. No. Team fundraising totals are NOT eligible for Fundraising Rewards, and they do not count towards an individual’s fundraising total.

Team fundraising totals are not eligible for Fundraising Rewards as they do not count towards an individual’s fundraising total. If a donor mistakenly donates to your team and would like to transfer the donation to an individual participant, the donor must contact our Donor Services department by October 31, 2012. After this date team donations are non-transferable as the fundraising component of this program has closed.

CIBC RUN FOR THE CURE DONOR SERVICES
T: 1-800-387-9816 x 264
E: connect@cbcf.org
Hours of Operation: Monday - Friday, 9:00am to 5:00pm EST.

Post Secondary Challenge

Q. What are the program dates for the Post Secondary Challenge?
A. The program begins on March 1, 2012 at 12:00:01 a.m. Pacific Standard Time (PST) and ends on September 28, 2012 at 11:59:59 p.m. PST. All funds must be submitted no later than the program end date and time in order to qualify. All awards, including the CIBC Education Award, will be provided to full time students who raise funds online within the program time period.

Q. Do my offline donations count towards the Post Secondary Challenge?
A. No, your Participant Centre thermometer indicates both online & offline funds collected and raised. Online and offline totals are used to collect Fundraising Rewards . To be eligible for any Post Secondary Challenge awards, only online funds will count towards your total.

Q. Who is eligible to participate in the Post Secondary Challenge?
A. Anyone registered in the Post Secondary Challenge is eligible to participate in the PSC. This includes anyone registered in a post secondary institution, as well as faculty, staff, friends and family. Note: those who are full time students at a post-secondary institution may qualify for the CIBC Education Award and the Team Captain Leadership Award. (see Terms & Conditions for more information on all awards for students and non-students)

Q. What are the awards presented before Run Day?

A. PSC Team Captain Eblast Contest:

Post Secondary Challenge team captains (that is a full time, registered student) who recruit an additional 5 team members and raise $500 as a team online between August 14 and September 10, will be entered into a draw to win 15,000 Aeroplan® Miles.
5 winners, 1 award per region (Atlantic, Ontario, Quebec, Prairies/NWT, BC/Yukon) to be placed in a draw to win 15,000 Miles
To win these miles, Team Captains have to be registered in the Post Secondary Challenge, a registered full time student, fundraising online
For full Team Captain E-blast Contest terms and conditions, please click here.

PSC Facebook Eblast Contest:

Anyone registered in the PSC program (incl. faculty, staff, friends/ family) that downloads the free 'Fundraise with Facebook' application in their Participant Centre and raises $150 through this application by September 28, 2012 at 11:59:59 p.m. PST will be entered into a draw to win 15,000 Aeroplan® Miles
5 winners, 1 award per region (Atlantic, Ontario, Quebec, Prairies/NWT, BC/Yukon)
To win these , the participant has to be registered in the Post Secondary Challenge, but does not have to be a student to qualify for this Facebook Eblast Contest
For full PSC Facebook E-blast Contest terms and conditions, please click here.

Q. What are the awards presented on Run day?
A. The Post Secondary Challenge Top Individual Fundraiser Award

Anyone enrolled in the PSC is eligible to win the PSC Top Individual Fundraiser Award
Those who qualify must have the highest online funds raised by September 28, 2012 at 11:59:59 p.m. PST
Faculty, staff, friends/family can participate in the PSC and are eligible for this award
This award will be presented at all 60 CIBC Run for the Cure sites*

Q. What are the awards presented after Run day?
A. The CIBC Education Award

Fifteen (15) awards available to be granted, each consisting of $2,500 CAD that will be awarded to the PSC Recipient (must be a full time student, enrolled in the Post Secondary Challenge, with the highest online fundraising total across Canada)
Faculty, staff, friends/family can participate, but are not eligible for this award
Offline donations do not count towards fundraising total (this includes if you add an in-person donation, as these donations are considered offline)
Minimum funds raised needed to be eligible for this award is $2,500
All funds must be submitted online by September 28, 2012 at 11:59:59 p.m. PST
See Terms & Conditions for more information on full terms to be eligible for this award

The Team Captain Leadership Award

1 award in each region (5 winners, 1 per region – Atlantic, Ontario, Quebec, Prairies/NWT, BC/Yukon) will be presented to the top Team Captain whose team has raised the most online funds. This is in recognition of leadership skills in recruitment and fundraising
Only full time students enrolled in the PSC raising online funds are eligible for this award (facility, staff, friends/family can participate but are not eligible for this award)
All funds must be submitted online by Friday, September 28, 2012 at 11:59:59 p.m. PST*

The Top Institution Award

1 award will be presented to the top institution across Canada who has raised the most funds online*

Q. Will fundraising by non-students count towards team totals for the prize for the Team Captain Leadership Award?
A. Yes – any online donation will count toward the overall team fundraising. However, to be eligible to win the Team Captain Leadership Award, you must provide identification that you are a full time student and currently enrolled at a post-secondary institution and all funds must be submitted online by Friday, September 28, 2012 at 11:59:59 p.m. PST.*

Q. Is there a minimum amount to be qualified for the CIBC Education Award?
A. Yes, in order for a participant to qualify for the CIBC Education Award the participant must be registered for the CIBC Run for the Cure as a member of a Post Secondary school team with a team type of Post Secondary Challenge. The participant must raise a minimum of $2,500 (two thousand and five hundred canadian dollars).*

Q. Are there tools available to help with fundraising efforts?
A. Yes, there fundraising tools located on the Post Secondary Challenge page that are specific for the Post Secondary Challenge participants. These documents include ideas on school fundraisers along with other ideas on how to raise funds for the breast cancer cause. There is also a list of Regional contacts for further information (all located on the Post Secondary Challenge page).

Q. What is an in-person donation?
A. In-person donations can be entered online in your Participant Centre (available to you once you are registered). These are considered "unconfirmed" donations that will need to be sent via mail in order to update your fundraising total. The online system for in-person donations is simply a tracking mechanism and does not count towards your qualifying total of online donations.

Q. What do I do with cash donations?
A. In order for your cash donations to count toward your online fundraising, you can go online and donate to yourself by using your credit card and use the cash donations to cover the use of your credit card. In order to issue a tax receipt to your donor, please provide all of their information in the donation process in the online system and a tax receipt will be issued.

Q. What qualifies as a post-secondary school?
A. Post secondary institutions are defined as any Canadian university, college or CEGEP team registered as a Post Secondary Team. See Terms & Conditions for more information on what qualifies as a post-secondary school. If you have a question as to whether or not your school qualifies, please contact your Regional representatives:

Atlantic: Kelly Hudson - khudson@cbcf.org - 1-866-273-2223
Quebec: David Dutton Godard - ddgodard@rubanrose.org - 1-877-990-7171
Ontario: Mark Brogno - mbrogno@cbcf.org - 1-866-373-6313 ext. 390
Prairies/NWT: Tracie Seeley - tseeley@cbcf.org - 1-866-302-2223
BC/Yukon: Alice Lam - alam@cbcf.org -1-800-561-6111

Q. Is this a national program?
Yes, the Post Secondary Challenge is a national program. You may register online at any of the CIBC Run for the Cure locations. Note: Virtual sites and Connected Community sites do not qualify for this challenge.

Q. How do I register?
To register, visit www.runforthecure.com and click on the Find a Location and Register button. From the locations page, choose to either create a team or join a team. Once in the registration process, select your post secondary institution from the multi-site team affiliation drop down menu. Select Post Secondary Challenge as the team type.

Q. What if my school is not listed in the drop down box?
A. If your institution is not listed on the website please contact your local regional representatives or for general information email: connect@cbcf.org.

Q. Are participants eligible for Fundraising Rewards?
A. Yes, any registered participant is eligible for Fundraising Rewards once they reach a fundraising level.

Q. Can I make a donation towards my fundraising? If yes, am I entitled to a tax receipt?
A. You are welcome to make a self donation, however your tax receipt will be issued in February of the following year. According to CRA guidelines we must deduct any benefits from the self donation amount (i.e. receiving a prize from the Fundraising Rewards program).

Q. If I make a donation to a team member or team can I get a tax receipt for my donation?
A. Yes, any donation to another team or team member is eligible for a full tax receipt.

*Please see the Terms & Conditions for full eligibility rules, regulations and details on all contests and awards.

Donations

Q: Where can I find a donation form?
A: Log in to your Participant Centre to locate a downloadable donation form. Or you can download a donation form from your location page or pick up a form at a CIBC branch or Running Room store (available in July 2012).

Q: What do I do with my cash donations?
A: Cash donations must be deposited at any CIBC branch and you must have your donation form stamped. If your donors require a tax receipt, make sure you capture their address and name on the donation form in a legible format.

Bring your stamped form to kit pick-up location or event day. If you don’t take the money to the bank, please bring the money and forms with you when you pick up your kit.

Remember, your forms are your proof of payment. Do not leave your forms at the CIBC branch.

Q: What do I do with my credit card donations?
A: All credit card donations are processed centrally at the Foundation after the event. Credit card donations will count towards your total - however CIBC will not process these donations. CIBC will only bank stamp what is received as cash.

Q. Can I take my credit card donations to CIBC for processing?
A. No, CIBC does not process credit card donations.

Q. Why is the Card Verification Value Code (CVV) needed?
A. CARD VERIFICATION VALUE CODE (CVV) is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number. For American Express, the four-digit CVV number is printed on the front of the card above the card account number.

Q. How do I submit in-person donations?
A. In-person donations - donations not paid online - will be formally counted as part of your fundraising when they are received by the Foundation. You can submit your in-person donations 2 ways:

Bring them to any CIBC branch. The money will be deposited into the account listed on your donation form and CIBC will stamp your form(s). You must then mail the form(s) to the Foundation for final confirmation.
Mail your donations in. Cheques are fine, but do not send cash in the mail. The mailing address is:

Canadian Breast Cancer Foundation
P.O. Box 829
Station K
Toronto, Ontario
M4P 2H2

Q: I have collected both online and offline donations. How do I ensure my money is directed to the right account?
A: Make sure you download a donation form from your Participant Centre. This form is pre-populated with your registration number and personal details. If you have already started to collect donations, please ensure that your name and address information matches your online record.

Q: I want to submit my forms before or after the event. Can I send them by mail?
A: Yes. Forms can be mailed to the Foundation. If you are mailing your forms in before the CIBC Run for the Cure, please deposit your donations at any CIBC branch. Do not send cash in the mail. Please note that your forms are proof of your registration, so surrender these forms only when you pick up your kit. After the Run for the Cure, please mail forms to:

Canadian Breast Cancer Foundation
P.O. Box 829
Station K
Toronto, Ontario
M4P 2H2

Q. Do I have to collect the donations from the people who have agreed to sponsor me?
A: Yes. You are responsible for collecting the donations. If you are registered online, it’s simple and secure for your supporters to donate on your behalf. If you register offline, you can collect your donations and deposit them at a CIBC branch prior to the CIBC Run for the Cure or on September 30 at the CIBC Run for the Cure.

Q: When will the Foundation send out tax receipts for CIBC Run for the Cure donations?
A: Donate online and you'll get an electronic tax receipt within 30 minutes. The Foundation will issue tax receipts for offline donations by December 31, 2012 - in plenty of time to claim the deduction on your income tax return.

Q: May I make a donation if I’m not participating in the CIBC Run for the Cure?
A: Absolutely. Donate online or at any CIBC branch across Canada. To make a donation at CIBC, record your name, address and donation amount on a donation form. CIBC will accept your donation and a teller will stamp the sheet. To get a tax receipt, mail the stamped donation form to:

Canadian Breast Cancer Foundation
P.O. Box 829
Station K
Toronto, Ontario
M4P 2H2

Q. Does the Foundation accept corporate matching donations?
A. Yes, for more information on corporate donations options, please click here.

Fundraising Rewards and Awards

Q. How do I qualify for Fundraising Rewards?
A. All participants in the CIBC Run for the Cure who individually raise $500.00 or more are eligible for the Fundraising Rewards Program. Participants who qualify for this program will be required to have all fundraising dollars and forms received by the Canadian Breast Cancer Foundation by October 31st, 2012. All online donations must also be received by October 31st, 2012. After October 31st, 2012, donations will be gratefully accepted but will not count towards your Fundraising Rewards balance.

Q: When can I redeem?
A: The Fundraising Rewards program opens on Monday, October 1st at 9 a.m. EST and participants may choose to redeem at the level that they qualify for. Keep in mind that you can keep fundraising throughout the month of October. All online and offline donations must be received by the Foundation before 12 noon EST on October 31st, 2012.

Q. When do I need to redeem by?
A. Fundraising Rewards must be redeemed prior to January 31, 2013 as the program will close and further redemption will not be accessible. Please make sure you keep this date in mind and redeem prior to the deadline.

Q. Is my Fundraising Reward level transferable?
A. No. The Fundraising Reward level reached individually cannot be transferred to another participant.

Q. Does my team fundraising total count towards the Fundraising Rewards program?
A. No. Team fundraising totals are NOT eligible for Fundraising Rewards, and they do not count towards an individual’s fundraising total. Team fundraising totals are not eligible for Fundraising Rewards as they do not count towards an individual’s fundraising total. If a donor mistakenly donates to your team and would like to transfer the donation to an individual participant, the donor must contact our Donor Services department by October 31, 2012. After this date team donations are non-transferable as the fundraising component of this program has closed.

CIBC RUN FOR THE CURE DONOR SERVICES
T: 1-800-387-9816 x 264
E: connect@cbcf.org
Hours of Operation: Monday - Friday, 9:00am to 5:00pm EST.

Q: What are the levels of Fundraising Rewards?
A: A Fundraising Reward level will be awarded for the amount of fundraising a participant has achieved. The participant can redeem one of the items available at the level in which they qualify for.

Q: What Prizing is available?
A: Please visit our Fundraising Rewards page to view the new Fundraising Reward Levels and prizing available for 2012. This year's program offers a selection of prizing including newly added gift cards and some branded products. When you reach one of the Fundraising Reward levels you will receive a coloured milestone badge to champion your success. The following are the new Fundraising Reward levels that participants may qualify for.

Fundraising Reward Levels
	$500.00
	$750.00
	$1000.00
	$1500.00
	$2000.00
DRAWS	$3500.00
	$5000.00

All participants who raise $3,500 will be automatically entered into a draw for an additional prize. If you raise $5,000 or more you will be automatically entered into both draws.

Q. What are fundraising milestone badges?
A. Milestone badges are a colourful way to show everyone what a great fundraiser you are! Each time you reach a Fundraising Reward milestone, a new coloured badge will appear on your profile. Milestone badges are also given out to anyone that makes a self donation or raises $150.00.

Q. What if I do not wish to receive prizes from the Foundation?
A. Individuals can select “Give back to the Foundation” in their redemption centre. Making this selection will direct more money back to the Canadian Breast Cancer Foundation.

Q. If I opt out of receiving the Fundraising Reward program and select to “Give Back to the Foundation”, can I receive a tax receipt?
A. As a monetary donation is not being made to the Foundation when you “Give Back to the Foundation” we are unable to issue a tax receipt for the gift amount. All tax receipts involving self donations and opting out will be assessed and issued in February 2013.

Q. Is the prizing donated or do you pay for these products?
A. The prizing for the Fundraising Rewards program is both purchased and provided by sponsors to award and incent participants to raise the maximum amount of funds possible. Some prizes are used by participants to further fundraise, while others enjoy the items themselves in recognition of all their hard work. Some treat the prize as a milestone for their continued participation in the CIBC Run for the Cure year over year. The Fundraising Rewards are a small token of the Foundation’s appreciation for all the fundraising efforts participants do on behalf of the Foundation.

Q. How long will it take before my Fundraising Rewards are posted to my account?
A. Online and Offline donations are uploaded to the redemption centre on a Weekly basis starting October 1^st, 2012. Offline donations made through CIBC Branch locations are processed once the bank stamped donation forms are received by the Foundation. Due to the number of participants in the CIBC Run for the Cure across the country, this process could take until the end of December 2012 depending on when your forms were submitted.

Offline donations handed in on Run day will be entered through our offline data processing department as well. Once all donation forms have been processed, participants who are eligible for the Fundraising Rewards program will be notified by email or letter confirming their Fundraising Rewards total.

Due to the high volume and process time involved for offline donations, we encourage participants to enter their offline donations online so your fundraising totals will be up to date within moments using the online system. For fundraising rewards redemption please check back Monday’s for up to date totals.

Q. How do I reach a Fundraising Reward level if I deposit donations at a CIBC Branch?
A. You must submit your bank stamped donation forms to the address listed below:

Canadian Breast Cancer Foundation
PO BOX 829
Station K
Toronto, ON M4P 2H2

A Fundraising Reward level will be allocated to your CIBC Run for the Cure account once the donation forms have been processed by the Foundation. You may check your status by logging into your Participant
Centre and click on the Redeem Now button after October 1^st, 2012.

REDEEMING FUNDRAISING REWARDS

Q. How do I redeem my Fundraising Rewards?
A. You may begin redeeming your Fundraising Rewards online as of 9 a.m. EST on October 1, 2012. To redeem your Fundraising Rewards:

Review the Fundraising Rewards that you qualify for by clicking “Redeem.” From here you will be able to browse the options available to you and elect the prize that you would like to redeem.
Upon selecting your reward proceed to "My Cart" to complete the order and confirm your email address and/or shipping address. Please note: The address provided MUST be a location that is accessible between 9 a.m.-5 p.m. as a signature will be required on all shipments.
For any gift card redeemed you will need to provide a valid email address as the gift card will be sent to your email address in order to be redeemed online or in store.
Double check your information and then complete the transaction by clicking "Complete my Order."

Q. How long do I have to redeem my Fundraising Rewards?
A. Redemption of Fundraising Rewards begins October 1, 2012 at 9 a.m. EST and closes January 31, 2013 at midnight EST.

Q. How do I redeem my Fundraising Rewards if I don’t have internet access?
A. Please contact our donor services staff at 1-800-387-9816 x 264 and one of our representatives will be more than happy to assist you.

Q. How do I know that my Fundraising Rewards order was received?
A. Once you have submitted your order online, you will receive an e-mail confirmation of your transaction. The e-mail will contain the specifics of your order and shipping details. If you’re an offline participant and did not provide an email address, please call donor services to place your order.

Q. Can I change my Fundraising Rewards order after it has been placed?
A. No, once an order has been submitted changes cannot be made. Please ensure you have chosen the Fundraising Reward that best suits you. Exchanges are not possible unless an item is damaged or shipped incorrectly from the information outlined on your confirmation form.

SHIPPING/PICK-UP

Q. How do I receive my Fundraising Rewards? Are there costs involved?
A. Please ensure you enter your complete e-mailing and/or mailing address where you will be available between the hours of 9 a.m.-5 p.m. as you will need to sign for your delivery. For example: a workplace address requires a company name, suite or floor number; a home address requires a unit/apt number or street address and please always enter an accurate postal code. No costs are involved!

Q. Can I change my shipping details after I have placed my order?
A. No, once your order has been placed the shipping destination cannot be changed. The item will be delivered to the provided address; if this item is not successfully received, then it will be sent back to the shipping facility and will be marked as undeliverable. If this happens, a donor services representative will contact you about your item and ask for the appropriate address to re-ship.

Q. How will I know when my Fundraising Reward has arrived?
A. Your prize should arrive within 3-6 weeks from the order date. Canpar will deliver the package to the specified address. If no one is there to sign for the package, Canpar will leave an “attempted delivery” note and the package will be shipped back to the Foundation. You will then be contacted to provide an appropriate shipping address.

Q. What happens if my Fundraising Reward arrives when I am on vacation?
A. It is important to redeem when you know that you will be in town for the next 3-6 weeks. The Fundraising Rewards program can be redeemed until January 31, 2013. This allows participants a wide range of time to order and receive the merchandise.

RETURN

Q. What is the return policy?
A. Merchandise may only be returned if you have received the wrong item from what was ordered on your confirmation email or if the item is damaged. There are no other provisions for returns to keep costs to the Foundation at a minimum.

NOTE: New Balance shoes cannot be returned if the size is incorrect. We recommend you try the shoes on at your local New Balance retailer to ensure you order the correct size.

Q. How do I return/exchange my Fundraising Reward?
A. Merchandise may only be returned if you have received the wrong item from what was ordered on your order confirmation email or if the item is damaged. There are no other provisions for returns to keep costs for the program at a minimum. New Balance shoes cannot be returned if the size is incorrect. We recommend that you try the shoes on at a local New Balance retailer to ensure the correct size is ordered.

Participants with a valid reason for a return should contact Donor Services by telephone at 1-800-387-9816 x 264 or by e-mail at connect@cbcf.org. One of our Donor Services Representatives will collect all necessary information as well as an appropriate day for the package to be picked up. Arrangements will be made for Canpar to pick up the package on the designated day, from the designated location at no cost or hassle to the participant. Once the damaged or incorrect item has been returned to the warehouse another item will be sent out to replace it. You will need to provide an address of where you will be available to sign for the new package between the hours of 9am and 5pm.

Expected timelines for a replacement item to be received are dependent on where the participant is located within Canada. Our Donor Services department will be able to advise the participant based on their specified location.

Q. I did not receive my Fundraising Reward. What should I do?
A. Please contact our donor services department by telephone at 1-800-387-9816 x 264 or by e-mail at connect@cbcf.org. Our representatives will be happy to assist you.

PRIVACY

Q. What assurance do I have that my information is secure?
The Foundation adheres to strict guidelines that have been defined by the Government of Canada through the Personal Information Protection and Electronic Document Act (PIPEDA). Foundation websites that require personal information have an online security feature that protects your information. A website is considered secure if a symbol of a padlock appears in the bottom right corner of the webpage.

Tax Receipts

Q: When will the Foundation send out tax receipts for CIBC Run for the Cure donations?
A: Donate online and you'll receive an electronic tax receipt within 30 minutes (up to 48 hours during peak periods). The Foundation will issue tax receipts for offline donations by December 31, 2012 - in plenty of time to claim the deduction on your income tax return.

Q: I have lost my original tax receipt and require a duplicate. What do I do?
A: For tax receipt inquires, requests for replacements, and/or corrections contact: connect@cbcf.org.

Q: I made an online donation and I cannot open my tax receipt? Why is this?
A: Electronic tax receipts are sent in PDF format. If you currently do not have Adobe Reader on your computer, you will not be able to open the attachment. Download Adobe Reader: http://www.adobe.com/downloads/. For a replacement tax receipts, requests for reprints, and/or corrections please contact: connect@cbcf.org

Q: I have collected money offline. When can my donors expect a tax receipt?
A: Offline forms are manually processed at the Foundation. As a result, tax receipts are issued immediately after the Run for the Cure. You and your donors can expect to receive tax receipts between October and December. Our deadline to issue offline tax receipts is December 31, 2012.

Q. If I make a donation to my team, will I receive a tax receipt?
A. Yes, you will receive a tax receipt – but making a team donation or your team’s fundraising total will not enter you into early bird draws or count towards your Fundraising Rewards.

Q: Do I get a tax receipt for paying my participation fee?
A: The Foundation is not able to issue a tax receipt or refund the $40 participation fee according to CRA (Canadian Revenue Agency) guidelines.

Q: How long is the tax receipt valid for?
A: According to CRA guidelines, you have up to 5 years from the date of issue to include this on your tax return.

Q: Do my tax receipts come from CIBC?
A: No. The Canadian Breast Cancer Foundation issues all tax receipts. CIBC branches only accept deposits. If you require tax receipts for your donors, please submit all of your forms on event day, by mail, or at your local Run for the Cure kit pick up. Do not leave your forms at CIBC or Running Room.

Q. If I make a donation to myself as an additional donation during the registration process will I receive a tax receipt?
A. In compliance with CRA guidelines, if you receive a benefit for your donation, as is the case of early bird draws, Fundraising Rewards or waiving the registration fee, you may not be eligible for a tax receipt. To ensure that you receive a tax receipt, please donate to a team, another participant, or the Run for the Cure in general. If you did not receive an early bird prize or chose not to redeem a prize from the fundraising rewards program, a tax receipt for your total donation amount will be issued in February 2013.

Q: What are the exceptions for issuing tax receipts for self sponsorship?
A: Tax receipts will be issued for self-sponsorship in February or March 2013 in the following cases:

The donation occurred after May 31, 2012 and the participants fundraising level is below $300 so did not qualify for the early bird draw or incentive prizes. However, if the participant self-donated, raised $150 and waived the participation fee the tax receipt will be the amount of their donation less $40.
Any participant who self donates from September 1, 2012 onward and either opts out of the incentive prizing, does not qualify or does not redeem prizing will automatically receive a tax receipt in February 2013. If they waived the participation fee the tax receipt will be issued for the amount of their donation less $40.
Any resident of Quebec who self donated and did not qualify for the incentive program or did not redeem an incentive prize will be issued a tax receipt. If the participant self-donated, raised $150 and waived the participation fee, the tax receipt will be the amount of their donation less $40.

Q. Can I pick-up my tax receipts at CIBC or Running Room ?
A. The Canadian Breast Cancer Foundation issues all tax receipts. Receipts are delivered by e-mail within 48 hours of an online donation (in PDF format) to the email address provided in the system. Offline tax receipts will be mailed directly to your contact address by the end of December. In order for tax receipts to be issued for bank deposited donations, all bank stamped donation forms must be mailed to:

Canadian Breast Cancer Foundation
PO BOX 829
Station K
Toronto, ON M4P 2H2

Volunteers

Q. How do I volunteer?
A. We are grateful for the thousands of volunteers who help make the CIBC Run for the Cure a success each year. Click here for more information on how you can get involved.

Q: Do I need to have previous experience to volunteer with the Run for the Cure?
A: The majority of the volunteer positions available do not require any previous volunteer experience. However, it is recommended that team leaders have previous CIBC Run for the Cure volunteer experience.

Q: Is there a minimum commitment of hours required to volunteer with the CIBC Run for the Cure?
A: Each volunteer role has different time requirements in terms of shift lengths, training and tasks, but usually most shifts are 4 hours in length on event day. When applying for CIBC Run for the Cure volunteer positions online, the estimated time commitment required is included in the job descriptions.

Q: Can I volunteer with a friend or as part of group?
A: Yes. Please encourage your friends or group to register online and encourage them to choose the same volunteer activity that you are assigned to or interested in. We will do our best to place friends and groups together in the same volunteer activity. However, sometimes due to limited availability we cannot guarantee that you will be matched with your friend or group. In order to for us to do our best to properly match you with your friend or group, please indicate the name of your friend or group you wish to work with during the online volunteer application process.

Q: Does volunteering for the CIBC Run for the Cure qualify for high school community service hours?
A: Yes. After the event, you will be able to download a statement outlining your volunteer hours through the website.

Q: Can youth (under the age of 18 years old) volunteer at the CIBC Run for the Cure?
A: Yes. However, you will be required to ask your parent or guardian to sign a youth waiver form giving you permission to volunteer. Please contact your local Volunteer Coordinator for specific details for your event location. The Foundation has a minimum age policy for volunteers and currently we do not accept youth under the age of 14 to volunteer on their own. If you are under the age of 14, you must volunteer with your parent or guardian (both youth under the age of 14 and parent/guardian must apply to volunteer online and sign up for the same activity in order to be accepted as a volunteer).

Didn’t find what you are looking for? Contact us:

CIBC Run for the Cure Donor Services Department
T: 1-800-387-9816 x 264
E: connect@cbcf.org
Hours of Operation: Monday - Friday, 9:00 a.m. to 5:00 p.m. EST.